Privacy Policy

At Local22 Health Plan, we understand how important your personal data is to you and are committed to handling it responsibly and transparently. This Privacy Notice outlines what personal data we collect, why we collect it, and how we use it in connection with our mobile application and services offered to our members.

We encourage you to take a moment to review our privacy practices. If you have any questions, please contact us by email or through the “Quick Contact” form on our websites. If you’re unfamiliar with certain terms like cookies, IP addresses, or browsers, we recommend reviewing those concepts first. Please note that you have the right to object to certain uses of your personal data, including its use for direct marketing. You can learn more about your rights and how to exercise them below.

Information We Collect

Personal data refers to any information that can directly or indirectly identify you. While you are not required to provide your personal data, not doing so may limit our ability to provide certain services, respond to your inquiries, or maintain a high level of service.

As a Local22 Health Plan provider with a mobile application for members, we collect personal data from a variety of sources, including:

• Member Support Centers
• Enrollment and wellness programs
• Marketing activities
• Our mobile app, website, and affiliated digital platforms

When you interact with us—such as using the mobile app, registering an account, participating in health initiatives, or contacting support—you may be asked to provide personal data. This data may be shared within the Local22 Health Plan group and used in line with this Privacy Notice. We may also combine it with other data sources to improve your experience and our services.

Types of Data We Collect

• Information You Provide Directly: Name, date of birth, contact details, insurance ID, health preferences, or uploaded documents.
• Information Collected Automatically: Device type, IP address, app usage, interaction logs, and diagnostics.
• Information from Third Parties: Data from healthcare providers, benefits administrators, or wellness program partners (as permitted by law).

How We Use Your Information

We use your information to:

• Provide, operate, and maintain our services
• Improve and personalize your experience
• Communicate with you directly or through partners
• Send updates, marketing, and health-related alerts (with your consent)
• Comply with applicable laws and regulations

Sharing Your Information

We may share your personal data in the following scenarios:

• With Service Providers: Vendors that support our operations (e.g., technology partners, analytics services).
• For Business Transfers: In the event of a merger, acquisition, or sale.
• To Comply with Legal Obligations: When required by law or legal processes.

Data Security

We implement technical and organizational safeguards to protect your personal data. However, no method of transmission over the internet or electronic storage is completely secure.

Your Privacy Rights

You have the right to:

• Access, update, or delete your personal data
• Withdraw consent for processing at any time
• Lodge a complaint with a data protection authority

SMS and Mobile App Communications

We may send important benefit information, notices, and alerts via SMS or our mobile app.

• You may opt out of SMS at any time by texting “STOP” to our short code.
• To resume messages, text “START.”
• If you need help, reply with “HELP” or contact us via email.
• Carriers are not liable for delayed or undelivered messages.
• Message/data rates may apply. Message frequency varies based on your benefit activity.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes take effect once posted on this page. Please check back regularly to stay informed.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Local22 Health Plan Administrator: Ismael Torres ITorres@iaff22.org

Assistant Local22 Health Plan Administrator: Jerry Kots jkots@iaff22.org

Address:415 N 5th St, Philadelphia, PA 19123

Website: Use the "Quick Contact" form available on our website